Welcome to blockneststack (the “Website”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how BLOCKNEST STACK PTE. LTD. collects, uses, processes, stores, and protects your personal data when you purchase and play our online digital puzzle and stacking games.
As our services are currently tailored and restricted to customers within the European region (the European Economic Area – EEA, and the United Kingdom), this Privacy Policy is fully designed to comply with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act.
- Data Controller
For the purpose of the GDPR and other applicable data protection laws, the Data Controller responsible for your personal data is:
– Brand Name: blockneststack
– Official Contact Address: 1 Jurong West Central 2, Singapore 648886
– Official Contact Email: stacking@blockneststack.com - Payment Processing via Stripe
To provide secure transactions, all payments on our Website are processed through our third-party payment gateway partner, Stripe.
– Payment Data: When you purchase our digital games, your financial details (such as credit card numbers, CVV, and expiration dates) are collected and processed directly by Stripe.
– Security: BLOCKNEST STACK PTE. LTD. does not store or have access to your full credit card information. Stripe protects your data using advanced encryption (SSL/TLS) and complies with the Payment Card Industry Data Security Standard (PCI-DSS).
– Stripe’s Privacy: Stripe’s use of your personal data is governed by their own privacy policy, which can be reviewed at the Stripe Privacy Policy. - Data Retention Period
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements.
– Customer Accounts and Game Access Data: Retained for the duration of your active account to ensure continuous delivery and access to your purchased digital games.
– Transaction and Financial Records: In compliance with statutory corporate and tax laws (both under Singapore corporate regulations and international e-commerce legal standards), transaction histories, invoicing data, and payment proofs will be securely stored for a period of 5 to 7 years from the date of the transaction.
– Customer Support Communications: Emails and logs of inquiries received via stacking@blockneststack.com are retained for up to 2 years after the resolution of the matter to ensure continuous service quality. - Age Restriction & Minors’ Privacy
Our Website and digital games are intended for users who are legally capable of entering into binding contracts.
– Minimum Age Requirement: You must be at least 18 years of age to independently register an account or make purchases on this Website. Minors under 18 may only use our services under the supervision of a parent or legal guardian.
– We do not knowingly collect or process personal data from individuals under the age of 18 without appropriate parental guidance. If we discover that we have inadvertently collected personal data from a minor under 18 without verifiable parental consent, we will take immediate steps to delete that information. If you believe we might have any data from a minor mistakenly, please contact us at stacking@blockneststack.com. - International Data Transfers (GDPR Compliance)
Because BLOCKNEST STACK PTE. LTD. is headquartered in Singapore, the personal data we collect from you within the EEA and the UK will be transferred to, stored, and processed at our secure servers in Singapore. We ensure that your data receives an adequate level of protection by implementing appropriate safeguards, including the European Commission’s Standard Contractual Clauses (SCCs) for the transfer of personal data outside the EEA. - Your Rights Under GDPR
Since our services are provided to the European market, you possess the following legal rights under the GDPR regarding your personal data:
– Right of Access: You can request a copy of the personal data we hold about you.
– Right to Rectification: You can request that we correct any inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You can request the deletion of your data, provided it does not conflict with our statutory tax or financial record-keeping obligations.
– Right to Restrict or Object to Processing: You have the right to object to or limit how we process your data.
– Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
To exercise any of these rights, please contact our support team at stacking@blockneststack.com. We will respond to your request within 30 days.