Thank you for purchasing our digital games. This Digital Delivery Policy governs how our virtual products are fulfilled and delivered to customers within the European region (the European Economic Area – EEA, and the United Kingdom).
By placing an order on www.blockneststack.com, you acknowledge and agree to the terms outlined below.
- Instant Digital Delivery Model
Our storefront operates strictly on an “Instant Purchase-and-Download” model.
– Ready-to-Play Software: All digital video games sold on this website are fully completed, pre-compiled software products.
– Immediate Fulfillment: The transaction flow is fully automated and immediate: Customer Places Order -> System Instantly Generates and Sends Download Access & License Keys via Email -> Transaction is Successfully Completed. There are no ongoing fulfillment phases, shipping delays, or deferred delivery dates. - No Physical Shipping & No Tracking Numbers
– 100% Digital Goods: All products are entirely digital software designed exclusively for PC use.
– No Carrier Logistics: Because these products are delivered entirely via electronic means (such as secure direct download links or official license activation codes), no physical shipping, postal delivery, or freight is required.
– Proof of Delivery: Consequently, no traditional physical logistics tracking numbers will be provided. Your proof of delivery is electronically established via our secure server logs, which permanently record the timestamp of the secure access link and license key generated and sent to your registered email address. - Immediate Contract Performance & Waiver of 14-Day Right of Withdrawal
In strict compliance with Article 16(m) of the EU Consumer Rights Directive (Directive 2011/83/EU) concerning the supply of digital content not delivered on a tangible medium:
– Notice for European Consumers: By purchasing our digital games and completing the checkout process, you give your express prior consent for the digital software delivery to begin immediately. You explicitly acknowledge and agree that once the digital delivery has commenced (i.e., the download link or license code has been transmitted to your email), you automatically waive and lose your statutory 14-day right of withdrawal (the right to cancel the purchase or request a refund without justification).
– Pre-Download Cancellations: If you have completed the checkout but have not yet downloaded, accessed, or activated the digital game, you retain the right to request a cancellation within 14 days by contacting stacking@blockneststack.com. However, once our server logs confirm that the download link has been accessed or the license code has been viewed, the digital service is fully executed, and the sale is final. - Verification of Delivery
An automated delivery email containing your unique download link and license verification details will be dispatched to the email address provided at checkout within minutes of a successful transaction via Stripe.
If you do not receive our delivery email within 15 minutes of purchase, please check your spam/junk folder or immediately reach out to our customer support team:
– Brand Name: blockneststack
– Support Email: stacking@blockneststack.com
– Official Phone: +65 69507134
– Registered Address: 1 Jurong West Central 2, Singapore 648886